Research by Warwick Business School has revealed that companies are unable to manage the increasing volume and complexity of customer insight. The research looked into how humans analyse feedback compared to the leading text analysis software. Discover why, without technology, organisations are unable to analyse feedback in a meaningful way.
Rant & Rave is a service designed to capture, process and present customer thoughts at the point of service delivery.
Behind this powerful service sits our award winning
'Sentiment Engine'.
To find out more about our Sentiment Engine or Rant & Rave click here
January Newsletter
Crown Spa Hotel
2010 is the year Engagement! In our Newsletter we take a look at how to engage your customers through our Multi-channel Marketing solutions. We also take a look at how listening to what your customers have to say can not only stop them detracting but also help your business grow and prosper. You can also download our exclusive White Paper - Minding what
The multi-award winning Crown Spa Hotel is constantly looking for ways to improve their customers' experiences. With the ability for both good and bad reviews to spread to tens of thousands using the internet, it’s essential that everyone in the hotel and catering industry makes every effort to listen to what the customer is saying.
