Helping Sky, Barclays, Npower and the Environment Agency during the big-freeze

With the big-freeze causing problems all over the UK, Rapide have been helping our clients pro-actively deal with incidents, keeping their employees and customers informed with vital information.

When the weather is severe it is vital that health & safety becomes your number one priority and communicating with all your employees can become a challenge. Rapide have been helping our clients reach all their employees instantly by sending text and voice messages with important information.

When the help desk of one of our clients was closed due to the snow we were able to assist them by informing staff on how they could continue to work effectively - this allowed them to deal with customer requests and maintain their high standards of customer service.

The Environment Agency is impressed with how Rapide have helped during the freeze, enabling them to keep their customers informed with up to the minute news. Jim Crothers, Project Manager commented:

“Text is a very important channel of communication and a big growth area. More and more people will opt to use it as their first choice to receive warnings.”

Another client used our voice solutions to keep their staff motivated, thanking them for their efforts and telling them to be extra careful when travelling to and from work.

For 10 years we have been helping 1/3 of the FTSE 500 deal with incidents, keep employees informed and maintain high levels of customer service.

For more information on how we could help you please fill in the form below and one of our dedicated consultants will call you back.