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BOC Case Study

Instant insight from a customer service call

"On our journey to become a High Performance Organisation, BOC aim to use the most effective tools available in the market today to enable us to reach our goals. Rapide's Rant and Rave is one of those tools. It has proved invaluable in learning what our customers genuinely value about the service we provide and also enables us to give constructive feedback to our colleagues."
Mark Jenkinson - Head of Customer Service for UK and Ireland

BOC pride themselves on their high standards of customer service. They wanted a way to check that inbound service calls were being handled effectively and that customer needs were being met. By directing customers to a feedback platform straight after their call BOC can collect customer comments straight after service delivery. Rapide’s Sentiment Engine analyses the comments and instantly highlights areas of concern or opportunities for praise.

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BOC Case Study

Instant insight from a customer service call

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