St James’ Park
Staff Rostering
The challenge
Newcastle United Football Club (NUFC) has been established since 1892 when the local football teams Newcastle East End and Newcastle West End merged. Since then, they’ve established themselves in the English Football League winning numerous competitions over their 115 year history.
On match days NUFC’s catering team play a vital role. The Personnel Assistant needs to know in advance which members of staff will be working on the day. The challenge is contacting all people in the team quickly to find out. Rapide offered them a solution.
The solution
Rapide set Newcastle United up with their text messaging service in under 24 hours!
Rapide send all NUFC catering staff a text message to check their availability to work. Staff members text their reply to Rapide. This makes it easier for the Personnel Team to see who will be working on the match day.
This system has dramatically decreased the amount of unauthorised absences for NUFC catering staff and it saves time on match days as there is less shuffling around of staff.
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