Rapide are technology experts, specialising in business communication. We know that real-time conversations with customers and employees can be lucrative and we know how to make them happen when it matters most.
For over ten years we’ve been helping our industry leading clients send and receive text messages, voice broadcasts and emails to handle incidents, keep in touch with their staff, or send targeted messages to their customers. Our clients rely on us to get their time critical business messages across fast.
Rant & Rave, our award winning insight solution then allows them to capture their audiences’ responses through the same channels and to listen and react to them, instantly – at the ‘moment of truth’. These comments are gathered when they’re most likely to be accurate, straight after service delivery – intelligent text analytics then transforms them from words in to actionable insight. By responding back in the most appropriate way our clients are able to gain a competitive advantage, prevent churn and develop profitable relationships with their customers.
Because we’re experts we’re able to provide thought leadership to our clients to make sure they make every interaction count. Because we’re passionate about our technology we’re constantly developing new solutions to lead the way in business communication, we can even incorporate landlines and mobile internet sites for a truly multi-channel approach. No one else can offer such a comprehensive range of solutions.
To find out more about Rapide view our video
To explore how our solutions can help your organisation engage with your customers click here
To explore how our solutions can help your organisation engage with your employees click here
Click on a logo to see how we helped that company engage with their audience:
"Rapide has made such a difference to international communication within Aviva."
We helped Barclaycard contact 100,000 customers and achieve a 21% response rate.
We help Kingfisher engage with 80,000 employees.
"Rapide has allowed us to contact staff much faster and dramatically reduce no- shows."
“Rant & Rave has enabled us to bring customer relations into the 21st century."
"We help Premier Inn engage with their customers resulting in a 20% reduction in no-shows."
Our talking technology allows Text Messages, Voice Messages and Emails to be sent out when companies need to be heard the most. Our listening technology lets recipients talk back and uses text analytic technology to understand everything they say. To learn more about our technology click here
Our engagement solutions don’t just work on home soil. We help organisations keep in touch with their customers and employees wherever they are in the world; keeping conversations flowing, and businesses moving. To learn more about our international capabilities click here
We’re passionate about providing services that are reliable, innovative and industry leading and we’ve got the awards to prove it. To find out more about our awards click here
To find out more about Rapide and how we can help your organisation please leave your details below:
