Automotive Customer Experience Professionals

Exclusive Thought Bubble:

Automating the automakers: how carmakers can drive service consistency

Today's car is an amazing example of engineering integration. But aftersales - with its diverse network of dealers, franchises and licensees - brings yet another layer of complexity to an already complex process.

The only way to monitor service consistency across this extended organisation is to stay in touch with the people who matter - your customers - at precisely the right moments. This Thought Bubble lists some ideas for doing so.

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