Employee Engagement - Barclays Case Study

Understanding employee feedback

After strong end of year results, Deanna Oppenheimer, CEO of Barclays Retail Bank, sent a voice broadcast out to 8,776 employees. After listening to Deanna’s message, employees were invited to leave feedback via Rant & Rave. The feedback was analysed by the Rant & Rave Sentiment Engine and instantly available in the Dashboard. Barclay's management could see that the response to the message was excellent with 93% of employees leaving positive feedback. They could also see employees thought the voice broadcast was effective, informative and motivational.

"We find the Rapide service to be an invaluable tool in our armoury. We have found the customer support to be first class and they help us achieve all of our objectives in using the product."

Simon Wilkinson - Chief Information Officer

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