BSkyB Case Study
Engineer Communications
The challenge
British Sky Broadcasting (BSkyB) is the operator of the UK's largest digital pay television platform and has over 1800 in-house field engineers based throughout the country.
They needed a way to keep their field based staff up to date with the latest business information so asked Rapide to find a quick and easy solution.
The solution
Rapide set BSkyB up with a text and voice messaging service giving them the option to send short, to the point messages, or something with a more personal touch.
The system is simple. All engineers’ names and mobile phone numbers are added into the Rapide database. When staff need to be contacted, a choice of voice or text message is available.
Barry Sullivan, South Regional Manager uses the Rapide service to send voice messages to his team. When he needs to communicate with his staff he calls into Rapide and records his message. Rapide send it out straight away to the appropriate staff, keeping the message consistent.
Barry is pleased with Rapide,
“As a Regional Manager with SKY we need to communicate to a large number of people on a regular basis and sometimes at very short notice. I find the Rapide communication invaluable. It allows me to put messages out to my own Region which includes over 160 Engineers and Team Managers, or if I need to, I can put a message out to the whole of the Supply Chain which is over 2000 people.”
“I find the process very simple. It’s just one call and the Rapide guys put you through to your distribution list and off you go. The people at Rapide always know who you are when you call, and have a little chat with you while you are being put through.”
Nigel Sterrick, Central Support Manager at BSkyB uses Rapide to send voice messages to field engineers. He simply calls in to Rapide’s Remote service where he records his voice message and Rapide send it to the appropriate members of staff.
Nigel values the ease of use with Rapide,
“I use Rapide predominantly to give our engineers updates on service levels within our Regional Support Teams. The messages get through to the appropriate staff quickly so we can help, support and advise each engineer effectively.”
“I’ve recommended it to others within the organisation because it is so easy to use. And I can use it any time of the day or night because Rapide have set me up to use the Remote service.”
“I send messages to anything from 9 to 1800 members of staff so I value how easy it is to communicate to everyone with the same message, at the same time.”
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