Barnet Council wanted to move 1,672 company mobile phones to the Vodafone network from another provider. Before they could move to Vodafone they needed to find out details of the current users and handsets. Rapide gave them a solution.
When you’re a world leading supplier of essential gases and related equipment for everything from medical treatments through to keeping beer fizzy, you have to be certain that you can react and respond to your customers ever changing needs and BOC do just that.
British Gypsum is the UK's leading supplier of internal wall and ceiling systems and employ staff throughout their 5 manufacturing plants. They wanted a feedback solution so they could bring the voice of the customer into the business. Rapide stepped in to help.
Coca Cola ran an X factor-style text vote to poll staff about their preferred party option at Christmas rather than guess. Staff had a chance to voice their opinion, knowing it counted towards the final decision.
The multi-award winning Crown Spa Hotel is constantly looking for ways to improve their customers' experiences. With the ability for both good and bad reviews to spread to tens of thousands using the internet, it's essential that everyone in the hotel and catering industry makes every effort to listen to what the customer is saying.
Finding out what their customers really think is very important to Hallmark, but finding a way to get this information proved quite tricky. They asked Rapide to find a simple and efficient system to make this easy for them.
National Express East Coast needed a way to capture passenger feedback instantly, so that they could respond straight away with minimal hassle and staff resources. Rapide provided the award winning Rant & Rave service to capture passenger feedback and comments from every carriage on every train on the National Express East Coast network – instantly!
Outsourcery have high rate of inbound calls into their call centre each day and wanted a way to improve their customer service strategy. Rapide gave them the perfect solution.
Rapide already work with Premier Inn to send customers a reservation text message when they book with the hotel. But they wanted to give their customers more than just a reminder. They asked Rapide for something extra.
Rangers Football Club wanted to take a proactive approach to unacceptable behaviour in football with their ‘Pride over Prejudice’ campaign but needed a solution to help fans combat it. Rapide provided them with the perfect tool.
West Bromwich Building Society wanted a way to measure the satisfaction of staff in branch but needed something that was quick to manage as well as being easy for the member of staff to use. Rapide came up with the ideal solution!
The Human Resources Department at Whitbread wanted a simple way of collecting comments from staff on the recent annual Pay and Bonus Reviews. It needed to be quick and easy. Rapide’s feedback technology made this possible for them.
Multi-media messages through Rapide provide a simple and quick way for Whitbread to collect and share photo entries to their national point of sale competitions.
