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Mobile Communication Case Studies
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Abbey
Abbey is the sixth largest bank in the UK and have sales staff throughout the country. They need to be able to keep their sales teams up to date on the latest figures so asked Rapide to find them a solution.
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AstraZeneca
AstraZeneca's Communications Team need to keep their sales team up to date everyday. By using Rapide's SMS service this is made easy.
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Aviva
Aviva are the 5th largest insurance company in the world, it operates in the UK as Norwich Union. They face a challenge keeping people up to date on a worldwide scale.
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Barclaycard
Barclaycard wanted to inform their credit card holders of the latest important direct mail campaign before it arrived at their front door. They needed something that would engage their target market but with results that were simple to achieve. Rapide stepped in to help.
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Barclays
Barclays Bank depend on their global IT systems daily. When incidents occur with these systems, they need a fast way to communicate with all relevant stakeholders 24 hours a day, seven days a week.
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Barnet council
Barnet Council wanted to move 1,672 company mobile phones to the Vodafone network from another provider. Before they could move to Vodafone they needed to find out details of the current users and handsets. Rapide gave them a solution.
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Border & Immigration Agency
The Agency’s Public Enquiry Offices are situated in locations throughout the UK and deal with five hundred applicants with pre-booked appointments each day. The problems begin when applicants do not show up to these meetings. Rapide’s appointment reminder system has reduced the Agency’s ‘no show’ figure, and saved them time in the process.
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Birmingham City Council
The European Athletics Indoor Championship was held this year at Birmingham's National Indoor Arena. The organisers wanted to motivate and inspire the 500 volunteers staffing the event to help make this the "Best Ever Indoor Championship", and this is where Rapide came in.
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BOC
BOC produce industrial and specialty gases and they have drivers on the road up and down the country. Rapide keeps them safely up to date.
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Brewers Fayre
Brewers Fayre area managers often spend most of the day on the road travelling from one meeting to the next. Rapide makes it possible for them to dictate action points and minutes from meetings so their time on the road is not lost.
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British Gypsum
British Gypsum is the UK's leading supplier of internal wall and ceiling systems and employ staff throughout their 5 manufacturing plants. They wanted a feedback solution so they could bring the voice of the customer into the business. Rapide stepped in to help.
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British Gypsum
The sales team at British Gypsum are out taking orders from customers and they need to be absolutely sure what's in stock and when it can be delivered. Rapide's system means that the customers are impressed by their efficiency.
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BSkyB
British Sky Broadcasting (BSkyB) is the operator of the UK's largest digital pay television platform and has over 1800 in-house field engineers based throughout the country. They needed a way to keep their field based staff up to date with the latest business information so asked Rapide to find a quick and easy solution.
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Central Trains
Central Trains need to inform their management team promptly when incidents occur on the railway lines, in order to keep the public from harm. Text messaging is a quick system that allows instant communication 24 hours a day, 7 days a week.
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Centrica
Centrica wanted a more personal way to deliver their financial results to their staff than traditional methods, so they asked Rapide to find a solution. Rapide's system meant the message could be delivered consistently and in a timely fashion to all staff.
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Coca-Cola
Coca Cola ran an X factor-style text vote to poll staff about their preferred party option at Christmas rather than guess. Staff had a chance to voice their opinion, knowing it counted towards the final decision.
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Costa Coffee
Costa Coffee branches may be in fixed locations, but they don't have access to internet or email so Rapide is perfect for circulating information.
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CTN
CTN needed to deliver a critical message on behalf of their client to 16 different countries when a supplier let them down. Fortunately Rapide stepped in at short notice.
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Driver Hire
Driver Hire needed a way to communicate internally with multiple groups of staff. They decided Conference Call from Rapide would be the best solution.
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England & Wales Cricket Board
Interest in English Cricket has massively increased since recapturing the Ashes in 2005, and as a result media demand for information about the England team has also grown. Rapide's challenge was to find the best way to give international journalists the latest on the spot news.
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Enterprise Inns
Enterprise Inns wanted a simple way to get new sales leads from their prospective customers. They realised that they needed to grab the prospect on the spot, when the prospect’s interest was at its peak. Rapide came up with the perfect solution.
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Environment Agency
Around 5 million people in England and Wales live in flood risk areas and it is the Environment Agency that needs to warn them about any potential risk. That's where Rapide comes in.
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Genesis Communications
Genesis Communications have high rate of inbound calls into their call centre each day and wanted a way to improve their customer service strategy. Rapide gave them the perfect solution.
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Geopost UK
Geopost UK needs to ensure that all staff are aware if problems arise. This keeps them one step ahead of the customer. They asked Rapide to find a system to help keep staff up to date.
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Hagemeyer
Collecting all 800 company car drivers mileages is quite a challenge for Hagemeyer, especially when they have to do it every two weeks. Rapide’s automated system makes things much simpler for them.
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Halifax New Homes
It's natural to send a text to find more information when you're passing by a home you'd like to buy. Halifax New Homes were impressed with the results.
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Hallmark
Finding out what their customers really think is very important to Hallmark, but finding a way to get this information proved quite tricky. They asked Rapide to find a simple and efficient system to make this easy for them.
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Hewlett Packard CDS
HP CDS needed a detailed handover report at the end of each shift so the next shift workers were up to date. They needed it to be quick to complete and detailed enough for the next team to understand. Rapide provided them with the perfect solution.
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HBOS
The Managing Director of Retail Distribution at HBOS promised to support his teams with the best tools for the job at the HBOS retail conference. True to his word, new mobiles were delivered to each of the 800 branch managers immediately after the conference, a complete surprise to them all. Rapide ensured more surprises were to come.
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Home Office
The Home Office is one of the largest government departments dealing with services such as Immigration. That department alone has over 15,000 staff. They wanted a quick and efficient way to keep track of their stock of mobile phones, which is where Rapide came in.
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Innkeeper's Lodge
Innkeeper's Lodge ran a national advertising campaign for their 'advanced saver' offer and wanted a immediate response mechansism so customers could request a brochure for the hotel chain straight away. Rapide had the answer for them.
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Lloyds TSB Asset Finance
When there's an incident everyone needs the same information at the same time and it's simply not practical to call everyone individually - that's where Rapide makes a difference for Lloyds TSB Asset Finance.
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Lorne Stewart
Lorne Stewart's engineers need to get to their clients' sites quickly when they experience any problems. By using Rapide they can strategically place their engineers at the job.
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Manchester United Football Club
Manchester United’s catering team play a vital part especially on match days and for functions. Their challenge is to find out quickly and efficiently who is available to work on the day. Rapide has the answer.
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Minstry of Defence
The Ministry of Defence rely on Rapide to send text alerts for any incidents onboard submarines, to audit Royal Navy mobiles and to recall crew from shore leave.
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National Farmers' Union
The National Farmers' Union need to ensure that their members are the first to know when a story breaks in the media. They wanted a consistent, effective and fast way to reach all 20,000 livestock farmers so asked Rapide to help.
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Newcastle United FC
On match days NUFC’s catering team play a vital role. The Personnel Assistant needs to know in advance which members of staff will be working on the day. The challenge is contacting all people in the team quickly to find out. Rapide offered them a solution.
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NatWest
When sales staff are based all over the country you need to ensure they are all receiving the same information at the same time. By using Rapide as a medium to communicate to a mass audience you can be sure this is the case.
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PartyGaming
PartyGaming is the world’s leading online gaming company with employees located in service providing offices throughout the world. Being based internationally it is important that everyone in the Group is kept up to date with a consistent message. Rapide had the communication tool they needed.
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Premier Inn
Rapide already work with Premier Inn to send customers a reservation text message when they book with the hotel. But they wanted to give their customers more than just a reminder. They asked Rapide for something extra.
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RAC
RAC's Rescue Patrols and Auto Windscreens technicians are based throughout the UK, and are always on the move, so getting hold of them can sometimes prove a little tricky. The RAC asked Rapide to find a way of getting important messages to these staff and a way for staff to give feedback quickly and easily.
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Rangers FC
Rangers Football Club wanted to take a proactive approach to unacceptable behaviour in football with their ‘Pride over Prejudice’ campaign but needed a solution to help fans combat it. Rapide provided them with the perfect tool.
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Reuters
Reuters international editorial staff need to know immediately about problems with the system they use to submit stories and receive an update when issues are resolved. And that's where Rapide delivers.
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Ricoh UK Ltd
Ricoh needed a way to communicate with staff who are on the road, particularly their engineers who are based throughout the UK and not in one central location. They asked Rapide for a solution.
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Royal Bank of Scotland
The sales team are on the road, rather than sat next to a computer receiving email. After all, that's why everyone has a mobile phone. Rapide that make it possible to talk to everybody at the same time.
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Scottish Institute for Enterprise
The Scottish Institute for Enterprise (SIE) hold events throughout the year, many open to students, lecturers and business people across the country. For the National Student Enterprise Summit, the SIE wanted the attendees to ask the speakers live questions but
traditional methods would not be a viable option. They asked Rapide to find them a solution.
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Siemens
Siemens IT Solutions and Services is one of the world's largest IT and business service providers. It employs over 5,000 staff throughout the UK alone and needs to communicate with them on a regular basis. Rapide had the solution they needed.
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Solihull Community Housing
Solihull Community Housing need to talk to tenants when there are issues with payments. By using Rapide's text messaging service to ask them to call,, debt collection is much simpler and response rates are higher.
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Sun Microsystems
Rapide jumped into action to deliver the MD’s Christmas message on time, despite it being right on the brink of the holiday season.
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Thomas Cook
Thomas Cook need to inform their staff when there is a disruption to the Flight Programme but they're not in fixed locations so this makes things a little tricky. They asked Rapide to find a simple, non intrusive communication tool.
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Transas
Transas Telematics need to have a system available for any impending emergencies and incidents that occur at sea. Rapide's Incident Management solution means they are always be ahead of the game and ready for an emergency.
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United Utilities
Severe weather can bring abrupt changes to the services - like electricity - provided by utility companies. United Utilities use text to send regular updates rather than relying on customers to call in and find out more information.
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Vodafone
Vodafone arranged an exclusive event of a number of high level managers which included a tour of the McLaren Technology Centre and a spin around the track with Vodafone McLaren Mercedes driver, Lewis Hamilton. The invitations for the event needed to be extra special so they asked Rapide to make that happen..
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West Bromwich Building Society
West Bromwich Building Society wanted a way to measure the satisfaction of staff in branch but needed something that was quick to manage as well as being easy for the member of staff to use. Rapide came up with the ideal solution!
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Whitbread
The Human Resources Department at Whitbread wanted a simple way of collecting comments from staff on the recent annual Pay and Bonus Reviews. It needed to be quick and easy. Rapide’s feedback technology made this possible for them.
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Whitbread
Multi-media messages through Rapide provide a simple and quick way for Whitbread to collect and share photo entries to their national point of sale competitions.
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Woolwich
The Area Managers at Woolwich Home Finance need to keep in touch with their staff even though they are on the road each day. Rapide's text and voice messaging services makes this easy.
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