Central Trains Case Study

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Incident Management

"Sending important Company Performance messages are made faster with Rapide" Steve Law, Central Trains

The challenge

Central Trains need to inform their management team of any incidents that occur on the rails immediately. If there are problems on the line, senior staff members need to know quickly so they do not put members of the public in danger.

The solution

Central Trains use the Rapide text service, 24 hours a day, 7 days a week which means any issues are communicated instantly to around 500 staff in the company. Even the senior conductors need to be informed of any situations that arise, so text is an immediate way of corresponding with those people who travel to various locations throughout the day.  

Not only do Central Trains send out texts to inform staff about incidents but also uses Rapide to send updates on company performance particularly staff who are not office based.  

Steve Law at Central Trains recommends the service regularly;

"Rapide makes it the quickest way of cascading important information around the company when incidents occur."

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