The Co-operative

IT Incident Communications

“Using Rapide instead of BT has saved the Co-operative thousands of pounds a year.”
- Matt Allen - Business Manager

The challenge

The Co-operative has been operating for over 100 years and have over 80,000 members of staff serving around 10 million customers. They needed a quick and effective way to communicate IT incidents with staff. The Co-op decided a Conference Call and Text Messaging service from Rapide would be the best solution.

The solution

Rapide setup The Co-operative with a fast, no-frills, Conference Call and a Text Messaging service to enable them to communicate all IT incidents.

The Co-operative use Rapide’s Conference Call to discuss all IT incidents. They do this by logging on to our systems and setting up a Conference Call straight from their computers. They can text the PIN along with the time and date to whoever they need to attend. Rapide’s service automatically sends a reminder text 5 minutes before the conference ensuring everybody dials in on time.

The text messaging service works by sending out automated texts to all staff when there are problems with server availability.

Speaking about Rapide’s IT Incident Solution, Business Manager, Matt Allen commented;

"Rapide allow us to communicate any possible store IT issues quickly ensuring that the extremely tight timescales can be adhered to, therefore maintaining the high level of service."

To find out more about our Conference Call service visit Rapide Bites and download our Conference Call sheets

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