Costa Coffee Case Study

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Team Communications 

"It has proved itself over time to be a very effective means of communication in a variety of situations."  

The challenge

Nigel Trotman, Business Relationship Manager for Whitbread works with large teams based all over the country who all need to receive the same information quickly.  

The solution

Nigel records a Voice Message with Rapide whenever he needs to talk to his team.   

"It's really valuable in an emergency.  For example, we had a problem affecting all our field staff's computers.  I could give them specific instructions straight away about what to do to remove the problem and how to load new software.   

"We don't just use it for emergencies.  It's useful to share other things too.  Our Costa Coffee branches may be in fixed locations, but they don't have internet access or email, so Rapide is great for circulating information to them.  

"The best thing is that the service is immediate making it a really powerful means of communication.  I'd recommend it everyone, it's a fantastic service!"

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