CTN Case Study
International Team Communications
"Working with Rapide is a real pleasure." Mary White, Account Director, CTN
The challenge
As a creative production company, CTN has a reputation for the reliable delivery of innovative communications. However, on the day that a business critical communication was due to be distributed to 16 different countries on behalf of one of their major international clients, a supplier let them down.
CTN risked losing their customer if they didn't find an alternative fast.
The solution
Rapide Communication stepped in to bridge the gap. On the same day the 16 sets of recordings were set up, along with the IVR (telephone menu) to make sure that every member of staff from each country listened to the correct message in their own language. The messages were delivered on time and CTN retained their customer.
Mary White, Account Director at CTN was impressed with the service:
"Rapide responded with amazing speed and efficiency to a real crisis. I can't praise them enough."
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