 Feedback
- Voice
| Rapide can provide you with a dedicated line for your customer feedback. Advertise this line and allow your customers to dial in and offer invaluable feedback - including the ability to leave their comments and rate you with our scoring system. Your survey/feedback request can be as long or short as is needed. By allowing the customer to provide you with feedback at the very point of their experience, you increase the accuracy, honesty and integrity as concluded in the latest research from Gartner.
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"The most important aspect of feedback is timing.
Gartner has determined that feedback collected immediately after the event is
40% more accurate than feedback collected 24 hours after the event. In addition response rates increase 10% to 12% simply by requesting feedback as soon as the event is completed"
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Why talk to Rapide?
Rapide has a sister product called Rant and Rave. Rant and Rave is specifically designed to provide a convenient and easy method of providing feedback from your customer along with an instant, effective method for analysis and response of this feedback. It's quick, cost effective, reliable, content rich, easy to understand AND can be set up in 1 day.
The service collects the information your customers provide you with. This information and feedback automatically generates marketing lists worth their weight in gold! These are lists of customers who care enough about your organisation to want to let you know about it. By using the correct 'opt in' terms and conditions you can create lists of people who are genuinely interested in what you have to offer and say!
If you are interested in our voice solutions, please fill out the form below and we'll be happy to provide you with more information.
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