Timing is important, just ten minutes later something else has happened in the life of the customer and the moment is gone.  A survey sent a week later just isn't good enough to collect customer feedback.  

We have a simple way to find out what your customers are thinking as they use your product or service - at the point when they have their most intense feelings about their experience.   

"The most important aspect of feedback is timing.
Gartner has determined that feedback collected immediately after the event is
40% more accurate than feedback collected 24 hours after the event. In addition response rates increase 10% to 12% simply by requesting feedback as soon as the event is completed"

SMS for Feedback

Text is not as confrontational as a face to face conversation and your customers are likely to give a more genuine response when you are not there. However you want them to give their feedback there and then and so text is the perfect choice.

<click here to read more>

Voice for Feedback

Your customers can dial in to your advertised feedback number and leave their comments and score. Your survey can be as long or short as you need it to be.

<click here to read more>

Video for Feedback

Customers love to be thanked! it helps them feel like the most important part of the sales process and lets you leave a positive lasting impression. Why not deliver a personalised video message straight to a mobile phone thanking people for taking the time to give you their invaluable feedback.

<click here to read more>

Mobile Internet for Feedback

Your customers can leave feedback from their mobile phone using just a WAP link and the mobile internet. They simply fill out the survey on their mobile phone, there and then, so the feedback is more accurate.

<click here to read more>

Custom Solutions for Feedback

Missing something important in the way your customers feel about your organisation? Have no off-the-shelf feedback services managed to capture exactly what you need? Speak to us and we'll put together the perfect feedback system to capture the most valuable opinions in your world!

<click here to read more>

"I absolutely love it. The feedback we gained from the system was really useful.
It helped us to pick up on our customers’ issues quickly and it told us
what they liked about the service.”

Julie Vincent, Customer Service Manager, Hallmark