Renewals/reminders

Your customers' outstanding bills or fines could end up costing you money if they are not paid. You need a simple, quick and cost effective method of collecting the money from them. Calling each customer for payment is not always a viable option - but text is the perfect choice.

Why talk to Rapide?

• Cost Effective: One of the cheapest communication tools available is text and unlike a letter, you know the customer has received the text with a confirmation delivery report. Not only that, a text saves the most important cost in your business - time! As a bulk SMS providor Rapide can provide solutions whether it's100 or 100,000 SMS!

• Convenient: Text is easily accessible, quick and efficient. You can send anything from one message to thousands of messages, all at the same time. To keep the calls into your call centre consistent, you could even use Rapide's 'Throttle' service to send waves of messages to your customers rather than sending the messages in bulk.

• Immediate Responses: We carry our mobile phones with us all the time - and your customers are no different. A message to their mobile phone will get to them immediately whereas a letter may sit on the doormat - or even end up in the bin. One of our customers has reported an 80% response rate from sending text messages to their customers for payment.

• Reliable: Text is a reliable form of communication. When the phone lines are unavailable, or the postal system goes on strike, you can rely on text to get through to your customers.

• Easy: Using Rapide to send text messages is simple and it's really easy to monitor who has received the message. You can use one of the methods available to communicate with your customers:
  • Rapide's desktop service enables you to send messages to your customers from your own computer. Simply log on to Rapide's secure URL with your unique log in details and start sending.
  • If you don't have access to the internet, you can dial into Rapide and speak to a Rapide Assistant (RA) who will send the message to the appropriate contacts straight away.
  • Or you could use one of our systems like 'Bulk' or 'Throttle' which can be integrated into your own computer system.

"Text is another tool in our armoury. It's a better way of working than
sending letters, and we've found it gets a much better response rate."

Andrew Jones, Arrears Team Manager

Solihull Community Housing