Changing your outbound calls into high value, inbound calls to your call centre can really benefit your business. Instead of your staff making calls, they will be taking calls and making you money. Send your customers a payment reminder using interactive voice messages requesting payment followed by the option to be transferred to the debt collection department is the most beneficial method - typically around 20% of all customers request to be connected to your call handlers.

Why talk to Rapide?

• Personal: Voice messaging adds the personal touch to your customer communication. Customers are more likely to respond than they are to a letter - it's a much stronger communication technique - and it's harder to ignore a person's voice!

• Convenient and Easy: A voice message can be recorded and sent from either your mobile phone or a landline so it's quick and easy to get your message to your customers.
  
  
  

• Immediate Responses: We carry our mobile phones with us at all times - and your customers are no different. A message to their mobile phone will get to them immediately whereas a letter may sit on the doormat - or even end up in the bin. With Rapide, you can monitor who has received the message down to the detail of when and at what time.

Some examples

• One of the Top 4 UK banks use Rapide's payment system - and collections staff have reported four times as many payments have been made.
  
  
  
• Another of our banking customers use Rapide's payment collection system and increased annual collection by around £1million.