Reminders & Renewals - SMS

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The beauty of using SMS for communication, text message alerts and scheduling with customers is that mobile phones are always on and rarely left at home.


This is how some of our customers use SMS:

• Confirmation of credit card or loan acceptance

• Status update during credit card activation

• Application process updates

• Reminding customers who have not activated their new credit card to do so

• Appointment reminders to reduce no-shows

• Payment reminder with a call centre number

Transform outbound teams into high value inbound teams.

• A major UK credit card company uses Rapide to QUADRUPLE the money recovered by their debt collection team. 

• A major UK bank saved £1 million pounds by sending customers appointment reminders.

"Rapide were able to offer us as a reminder text service along with a
contingency facility which has greatly improved our customer service image."

Evelyn Flynn, Border and Immigration Agency.