The unique benefit of using mobile communication with customers is that they are always on and never left at home.

This is how some of our customers use Voice Message notification for Reminders & Renewals:

• Confirming that customers have had their credit card or loan accepted

• Giving customers an update of the status of an application process
• Reminding customers who have not contacted you during a process, to do so
• Reminding customers about their appointments
• Giving customers a reminder that payment is due, along with a call centre number

Change outbound calls into high value inbound calls.

• A large credit card company uses Rapide and their debt collection team collected four times the money that they used to.  Click here to read a related case study.
• A UK bank sent customers reminders of their appointments and saved £1 million pounds in a year through reduced no-shows. Click here to read a related case study.

Voice messages can be interactive and you can allow your customers to connect automatically to your call centre. Typically 20% of all customers request connection through to your call handlers.