Customer Engagement

Engage your customers, at every level

“80% of company executives believe their company delivers a ‘superior’ service to customers.
8% of customers agree”

The best Talking and Listening technologies in the UK, used by 1/3 of the FTSE 500.

Customers are more powerful than ever. As a result they have high expectations. They want contact at a time that suits them, in a way that suits them. They want to voice their opinions, and to know they're being heard.
The right communications at the right time can lead to business-changing insights.

Rapide’s award-winning technology covers both sides of the conversation - helping organisations talk and listen to their customers.

National Express needed a quick and cost effective way of capturing and processing customer feedback. Rapide provides them with results so fast that problems are now able to be rectified at the next station, rather than at the end of the week. Customers communicate their feedback, good or bad, via text message. Rapide's technology then understands these comments and presents them back to National Express decision makers instantly.

"Rapide has enabled us to bring customer relations into the 21st century."

To learn more about how Rapide’s technology can help you talk to your customers click here

To learn more about how Rapide’s technology can help you listen to your customers click here