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Customer Case Studies
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Asquith Nurseries
In the event that the swine flu virus became the social disaster the government have suggested it might, Asquith Nurseries needed a service that would allow them to contact over 10,000 parents FAST! Rapide provides exactly that.
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Atos
Atos pride themselves on providing their industry leading clients with innovative, cost effective IT services.
Atos wanted a quick and effective way of ensuring that they were offering the very best service, they needed to be able to collect feedback in real-time so that they could react to it immediately.
They now use Rant & Rave to collect feedback both via voice message after a customer has spoken to a call centre agent and via email once an issue has been resolved.
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Border & Immigration Agency
The Agency’s Public Enquiry Offices are situated in locations throughout the UK and deal with five hundred applicants with pre-booked appointments each day. The problems begin when applicants do not show up to these meetings. Rapide’s appointment reminder system has reduced the Agency’s ‘no show’ figure, and saved them time in the process.
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England & Wales Cricket Board
Interest in English Cricket has massively increased since recapturing the Ashes in 2005, and as a result media demand for information about the England team has also grown. Rapide's challenge was to find the best way to give international journalists the latest on the spot news.
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Environment Agency
Around 5 million people in England and Wales live in flood risk areas and it is the Environment Agency that needs to warn them about any potential risk. That's where Rapide comes in.
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Hearts FC
Monitoring and maintaining responsible behaviour of large crowds of fans was becoming an increasing challenge to Hearts Football Club due to the rising cost of resources and technology. They were spending more and more money on additional policing and stewards to maintain control over the ever growing fan-base.
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Solihull Community Housing
Solihull Community Housing need to talk to tenants when there are issues with payments. By using Rapide's text messaging service to ask them to call, debt collection is much simpler and response rates are higher.
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United Utilities
Severe weather can bring abrupt changes to the services - like electricity - provided by utility companies. United Utilities use text to send regular updates rather than relying on customers to call in and find out more information.
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Vodafone
Vodafone arranged an exclusive event of a number of high level managers which included a tour of the McLaren Technology Centre and a spin around the track with Vodafone McLaren Mercedes driver, Lewis Hamilton. The invitations for the event needed to be extra special so they asked Rapide to make that happen..
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BOC - A member of the Linde Group
When you’re a world leading supplier of essential gases and related equipment for everything from medical treatments through to keeping beer fizzy, you have to be certain that you can react and respond to your customers ever changing needs and BOC do just that.
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British Gypsum
British Gypsum is the UK's leading supplier of internal wall and ceiling systems and employ staff throughout their 5 manufacturing plants. They wanted a feedback solution so they could bring the voice of the customer into the business. Rapide stepped in to help.
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Crown Spa Hotel
The multi-award winning Crown Spa Hotel is constantly looking for ways to improve their customers' experiences. With the ability for both good and bad reviews to spread to tens of thousands using the internet, it's essential that everyone in the hotel and catering industry makes every effort to listen to what the customer is saying.
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The Daisy Group
The Daisy Group have a high rate of inbound calls into their call centre each day and wanted a way to improve their customer service strategy. Rapide gave them the perfect solution.
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Hallmark
Finding out what their customers really think is very important to Hallmark, but finding a way to get this information proved quite tricky. They asked Rapide to find a simple and efficient system to make this easy for them.
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National Express
National Express East Coast needed a way to capture passenger feedback instantly, so that they could respond straight away with minimal hassle and staff resources. Rapide provided the award winning Rant & Rave service to capture passenger feedback and comments from every carriage on every train on the National Express East Coast network – instantly!
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Rangers FC
Rangers Football Club wanted to take a proactive approach to unacceptable behaviour in football with their ‘Pride over Prejudice’ campaign but needed a solution to help fans combat it. Rapide provided them with the perfect tool.
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Barclaycard
Barclaycard wanted to inform their credit card holders of the latest important direct mail campaign before it arrived at their front door. They needed something that would engage their target market but with results that were simple to achieve. Rapide stepped in to help.
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Enterprise Inns
Enterprise Inns wanted a simple way to get new sales leads from their prospective customers. They realised that they needed to grab the prospect on the spot, when the prospect’s interest was at its peak. Rapide came up with the perfect solution.
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Halifax New Homes
It's natural to send a text to find more information when you're passing by a home you'd like to buy. Halifax New Homes were impressed with the results.
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Innkeeper's Lodge
Innkeeper's Lodge ran a national advertising campaign for their 'advanced saver' offer and wanted an immediate response mechanism so customers could request a brochure for the hotel chain straight away. Rapide had the answer for them.
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Premier Inn
Rapide already work with Premier Inn to send customers a reservation text message when they book with the hotel. But they wanted to give their customers more than just a reminder. They asked Rapide for something extra.
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Shop Direct
By using text messages as a way of engaging with existing customers Littlewoods recorded £840,616 worth of new orders in the space of just 5 days.
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