Talk
The most profitable customer communication is timely, relevant & personal.
Effective customer communication is essential, it’s what drives sales and builds companies. Customers want to be talked to-they appreciate attentive service, and money saving offers relevant to them. The challenge is getting your message, delivery method and timing spot on.
Rapide technology helps businesses talk to their customers when they want to be spoken to.
 When you want to get more passion or enthusiasm across with your message then a voice message is the ideal solution; adding interaction from the customer can produce powerful results. Barclaycard sent a voice message to over 100,000 customer landlines as part of a direct marketing campaign. They asked their credit card holders to look out for some ‘important information’ they would soon receive in the mail. By sparking their customers’ interests in this way, they achieved a 21% response rate, and increased their revenue by 20%, far exceeding their expectations.
"It’s amazing how such quick, simple solutions can be so effective."
Rapide Personal Assistants are on hand to help you with all your engagement needs, allowing you to communicate with your audience when you need to. Click here to find out more
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Sales & Marketing
Rapide boosts effective Sales & Marketing by making sure your message gets across to your customers in the way that’s most convenient to them. Rapide technology specialises in reaching your customers in innovative ways, sparking their interest and ensuring your campaign has maximum impact.
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Barclaycard achieved a 21% response rate and increased revenue by 20% by using Rapide’s services in this way.
To find out more click here
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Sign Up & Registration
Rapide encourages customer Sign Up & Registration by making it as easy as possible, driving brand loyalty and customer retention. Rapide technology specialises in engaging your customers, and encouraging conversations. |
A prestigious department store measured a 50% increase in revenue by using multi-channel marketing to engage loyalty card holders and invite them to an upcoming sale.
To find out more click here
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Service & Product Delivery
Rapide improves Service & Product Delivery by talking to customers as individuals. Keeping customers up to date with estimated delivery times or when an engineer will arrive lets them know they are a priority. Rapide technology specialises in keeping your customer informed, driving customer service levels and satisfaction. |
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United Utilities use Rapide to send a text message to their 2.9 million water customers when adverse weather conditions affect their services.
To find out more click here
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Payment, Reminders and Renewals
Rapide engages customers about Payment, Reminders and Renewals by talking to them personally. When done in the right way a well timed reminder can improve customer satisfaction, ensure customers remain loyal to your service and make sure that payments are made promptly. Rapide technology specialises in contacting your customer, making sure it’s convenient to them and beneficial to you. |
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The UK Border Agency use Rapide to send reminder texts to customers who have booked premium rate appointments. As a result their no show rates have reduced by 4% and they estimate they save around £840,000 a year.
To find out more click here |
All of Rapide’s Talking Technology is enriched when used alongside its award winning Listening Technology.
To find out more click here or fill out the form below:
Ready To Talk? Contact Us on 02476 011 911 or fill out the form below and one of our team will be in contact.
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