Payment Reminders
Talk, Remind & Collect with Rapide's Payment Reminders
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Timely reminders can be helpful to your customer and beneficial to you. |
All of Rapide’s communication methods are designed to be effective in their own right. However they become even more powerful when used alongside each other, to provide a truly multi-channel approach.
Rapide Integration can send out automated messages when you need to speak to your customers the most.
To find out more click here
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Text Messages
Text messages are a fast, effective way of reminding your customers about a reservation, bill to be paid or contract for renewal. Confirmations mean that you know your message has got through. A major UK credit card company quadrupled the money recovered by their debt collection team by using text message reminders. |
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The UK Border Agency also use text messages to remind customers who have booked premium rate appointments about their reservation. They estimate they have reduced their no show rate by 4% and save around £70,000 per month in missed appointment fees. To find out more about Text Messaging click here
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Voice Messages
Voice messages add a personal touch to reminders. Customers are much more likely to respond than they are to a letter- it's a much stronger communication technique - and it's harder to ignore a person's voice. Proactive voice messages are a way of turning time consuming outbound calls in to high value inbound calls. To find out more about Voice Messaging click here
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Email
Email is the perfect mode for sending timely reminders. Email addresses that have been captured when a payment is made can be used to contact customers with further information, offers or renewal requests. Your customers are able to read their content when it is convenient to them, making it a less intrusive way of contacting your customer. To find out more about Email click here
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Mobile Internet
Mobile Internet is not only an effective way of reminding your customers, it is also possible for your customers to make payments via their mobile phones. A simple WAP link can enable customers to fill out a direct debit mandate or a payment form there and then. To find out more about Mobile Internet click here
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Ready To Talk? Contact Us on 02476 011 911
All of Rapide’s Talking Technology is enriched when used alongside its award winning Listening Technology.
To find out more click here or fill out the form below:
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