Text Analysis

Listen and Learn with Text Analysis

Rapide’s sophisticated text analysis technology has been developed to understand everything customers want to say.

A customer's opinion of an organisation will ultimately drive their decision to do business with them. Understanding the reason a customer forms their opinion and the responsible experience leading to it is key to forming customer relationships which last. Especially as it can cost between three and ten times more to attract a new customer than to retain an existing one.

Our award winning Sentiment Engine uses text analysis to make sense of all incoming information whether it's an email, voice or text message. Comments are processed in real-time, meaning that actionable insights can be identified and dealt with quickly. Their topic and sentiment are extracted and auto scored, before being presented back to decision makers in a meaningful way.

In Depth Overview

The In depth overview provides a general, yet insightful summary of the insights processed from the captured information. This screen is made of gadgets meaning it can be configured only to show information and reports relevant to your organisation.

SWOT Analysis

SWOT analysis is a strategic planning method used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or in a business. Our algorithm is able to identify the strongest and weakest elements from within the items of feedback, as well as spot potential opportunities and threats which we often refer to as diamonds and Icebergs.

To find out more about how text analysis work click here or fill out the form below to get have one of our team call you back: