Customer Retention
Talk, Acquire and Retain with Sign Up and Registration
 |
A great customer base starts with a great customer list... |
All of Rapide’s communication methods are designed to be effective in their own right. However they become even more powerful when used alongside each other, to provide a truly multi-channel approach.
With Rapide Talk you can send out text, voice and email messages to encourage customers to sign up. You can also send out thank you messages after they have completed registration. To find out more click here
 |
Text Messages
Text messages are an effective way of encouraging customers to stay loyal to your business. A simple keyword and shortcode (e.g. Text ‘JOIN’ to 66099) advertised in store or on a brochure can encourage customers to sign up to updates about their favourite products. Crucially allowing you to capture their |
details and build up a target customer base. Text messages can also create an element of exclusivity, allowing those who’ve chosen to subscribe to hear about new products or sales before anyone else. Mobile Internet links can be included creating a multi-channel element and messages can be tailor made to ensure customers only hear of news relevant to them. Rapide’s Throttle Service means that the rate messages go out to customers can be carefully controlled allowing you to keep them engaged. |
The England & Wales Cricket Board rely on Rapide text messages to keep the worlds journalists informed about team selection, player injuries and press conferences. Journalists sign up via Email to receive their text message updates. To find out more click here
|
 |
Voice Messages
Voice Messages can be used alongside text messages to encourage customer retention. They have all the same benefits of text messages, but where text messages are short and concise, voice messages allow more to be said. Excitement and enthusiasm can be conveyed in a voice mail and it gives a personal touch to your message. For added impact celebrity voices can be used to encourage customer sign up after they have made a purchase.
To Find Out More About Voice Messaging click here
|
 |
Email
Email Messages are an effective way of encouraging customer sign up after they have completed the customer journey. An automated courtesy email sent to confirm an order can also contain a link to subscribe to your loyalty scheme, or an invite to join a forum. Subsequent target emails can then be sent out to inform customers of new products or offers which might be of interest to them.
|
 |
Mobile Internet
Mobile Internet can be an effective way of collecting your customers’ details after they have left your premises. Rather than signing people up to a loyalty card in store and delaying other customers, they can simply be asked to leave their mobile numbers. A WAP link can then be sent straight to their phones allowing them to sign up online. By engaging customers in this way they can also be sent to your website, drawing their attention to other products that may be of interest to them.
|
Ready To Talk? Contact Us on 02476 011 911
All of Rapide’s Talking Technology is enriched when used alongside its award winning Listening Technology.
To find out more click here or fill out the form below:
| |
