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What our customers are saying about us
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"Fantastic, rapide, efficient service as ever!"
- Natalie Kannemeyer - Mobile Transformation Lead & PMO - Air Products Programme at Vodafone
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"Excellent customer service. Even the most difficult of tasks are completed effectively and efficiently by your team."
- Kevin Mason - Field Service Manager - Ricoh
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"Rapide in all senses of the word - fantastic, quick and efficient service!! Many thanks!!"
- Simon Chaudhuri - Customer Service Manager - Vodafone
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"All the time I have been dealing with Rapide I have received outstanding service and a professional approach. Thank you.”
- Alison Dean - Area Manager - Natwest Private Banking
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"Your responsiveness and completeness is amazing - I wouldn't use any other services!”
- Mandy Bartlett - Customer Service Operations - Vodafone
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"It's a great, personalised service that has never failed me. Keep up the good work.”
- Heather Sanders - Specialist Representative - Astra Zeneca
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"Great, professional service. Thank you.”
- Steve Peart - Senior Manager Commercial - Lloyds
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"First class, ten out of ten.”
- John Di Palma - Regional BDM - Barclays Retail Mortgages
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"Always a good service. A totally customer driven company.”
- John Claxton - Area Manager - Natwest
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"Great service, convenient and simple to use. It really helps get messages across quickly and with impact.”
- Tony Longden - Performance Director - Santander
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"Great as always, very efficient and friendly.”
- Michael Baines - UK National Account Manager - Vodafone
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"I think you should all be given a gold medal for the speed, efficiency and professionalism of your service.”
- Lee Rawlins - Service Manager - Vodafone
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"Very smooth service. Staff on the phone are great, very friendly, I like that they call you by your name when you phone in.”
- Graham Austin - Commercial Director - Vodafone
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"I love it!!”
- Paul Morton - Head of Fixed Line Sales - Vodafone
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"Great service, thank you for your support... I wouldn't hesitate in recommending your service to anyone!”
- Scott Andrew - Account Lead - Vodafone
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"I think the service is exceptional, I'm so impressed by the proactive customer service that you offer. Thank you all once again!”
- Jacob Jumani - Premier Cars
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"Just wanted to say that is the first time I have had to use Rapide due to a new role and I was shocked at how efficient the service is. In my current role we are constantly chasing and pushing for things to move in a fast pace and Rapide has given me a complete stress free amazing service that I am delighted to have the pleasure to work with going forward - Thank you!”
- Sally Manning - Vodafone
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"Rapide answer the phone like lightening every time I call to use the service. The operators are always friendly and pay attention to detail often offering advice and suggestions to help improve the experience I deliver to my customers. A great service!”
- Jennifer Dalton - Service Manager - Vodafone
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"Great company to deal with and truly a breath of fresh air for suppliers to listen to the needs of a customer. Well done.”
- Mike Healy - Team Insight Manager - Whitbread Hotels & Restaurants
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"Rapide is invaluable for the work I do and helps me keep in contact with field based staff with text messaging. The customer service from Rapide is always spot on and I know that if there's ever a problem, they'll do whatever they can to resolve it for me!”
- Jamie Samat - Customer Installations and Training Coordinator - Ricoh
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"Excellent service....timely, efficient and friendly - thank you.”
- Kevin Atkins - Area Business Manager - Barclays
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“I must say this company 'Rapide' is the most helpful & efficient company I think I have ever dealt with. The staff are extremely helpful & friendly too. Please keep it up, you are a valued partner!”
- Kris Freeman - Account Development Manager - Vodafone |
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“A great service provider with some very innovative products”
- Lance Davis - Operations Director - BSkyB
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“I find the service you provide is great – I tend to use you for text messages which is a great way of contacting the people!”
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Sarah Fossey - Personal Assistant to Paul Titterton - Network Director - Barclays
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"Absolutely brilliant service from Rapide today. The Royal Navy ships, Royal Marines & Nuclear Accident Response Organisation were suddenly left without access to their Rapide accounts & they have ensured a solution was found within an hour! How good is that!”
- George Blackamore - Navy Command Telecoms Service Manager - The Royal Navy |
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"Rapide are a great company with great people, products and services. To know you is to love you. Rapide have never missed a beat in the seven years I’ve been using the service . You keep my world spinning.”
- Debbie Fraser - Strategic Relationship Manager - Vodafone |
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"All I can say is that the service has been great, I called yesterday with a challenge and today it is resolved with my communication on its way out now. Thank you for all your help.”
- Clair Dennis - Internal Communications Manager - BSkyB |
 | "I couldn't have asked for a more helpful service manager, nothing is too much trouble, very proactive and helpful. Thanks." - Anthony Miller - HLH Ltd |
| "1st class service. I haven’t used for some time, ease of use still there, no fumbling around. Urgent message sent out within minutes. Thank you." - Michael Stone - MIS Support Manager - Ricoh |
 | “The system is great and so are all of the staff. I’ve been a user for 9 years and would recommend to anybody.” - Jason Ratcliffe - Assistant Chief Executive - The PCA |
 | "We favour voice broadcasts because they are time saving, easy to use and engaging. This is complemented by the fantastic customer service that the Rapide staff provide. The technical help is nothing short of outstanding and the RPA's are not just efficient, they're engaging, genuinely happy to help and proactive. I only hope all our staff make our customers feel the way Rapide make us feel. Thank you very much!"
- Nigel Jackson - Director of Relationship Management - RBS
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 | "Fast, efficient and pleasant staff."
- Joe Piscopo - Inbound Sales Advisor - BOC
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 | "This is a fantastic way of sending information as we cannot always rely on the post these days as letters can get lost, mobiles don't!" - Sarah Myers - NHS
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| "The service from Rapide is first class. Extremely helpful staff on the telephone – a real example of great customer service. I am a regular user of the system which is something I have been crying out for in terms of an efficient form of comms for years.” - Senior Manager - Business Development - Lloyds TSB Commercial |
| “It's an awesome tool, well done.” - Nick Jaggs - Helpdesk Analyst - Ricoh
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 | “Fast, speedy and reliable service.” - Senior Manager - A Leading Soft Drink Manufacturer
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| “I am constantly selling Rapide to all my customers, and even friends and family. I am an avid follower now and champion of all things Rapide.” - Tony Hudson - Field Service Manager - Ricoh
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| "Great introduction and online training - well done and thanks!" - Nigel Sandbrook - Senior Area Business and Environment Manager - Lloyds TSB
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| "Easy to use, excellent support and guidance, I will recommend to others." - Nigel Owens - Senior Manager - Lloyds TSB
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 | "Excellent service which has definitely increased my productivity." - Sgt. Tony Higgins - RMR Bristol - Royal Marines
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 | "Rant & Rave is the new gold standard for soliciting, collating and analysing end user insight. Scores and feedback are available to us within seconds, and we use the feedback to improve our training, service quality, and our understanding of what is important to our users when they need our assistance." - Sam Ellis - Customer Experience & Loyalty Manager - Atos Origin |
| "For over two years we've been using Rapide's text to email service to support our communications with our engineers. The solution is an integral part of our daily engagement strategy and is vital for its ease of use, speed and efficiency. The standard of customer service and technical support has been excellent and I'd be happy to recommend it to others." - Alex Gretton - System Support Administrator - Ricoh |
| "Brilliant! The Rapide Personal Assistants actioned my requests very quickly as they always do.”
- Lynzi Tillett - Enterprise Customer Services - Vodafone
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 | "Excellent service, thank you!”
- Pauline Lisk - Administrator - GlaxoSmithKline
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| "Working with the Vodafone way, speed, simplicity and trust...great service as always.”
- Darren Burgess - Business Account Manager - Vodafone
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| "Our Account Manager is exceptional in her response to our needs at AstraZeneca. It is very reassuring to know that I have support at the end of the phone. On top of that, on the rare occasions when she can't answer the phone, someone does who will go out of their way to assist.” - Steve Evans - Internal Communications Manager - AstraZeneca
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 | “I’ve always found the service from Rapide quick, efficient and professional. Every requirement I had of the service has been met, and nothing has ever been too much trouble. By working together with our Rapide account manager we’ve made our processes quicker, slicker and more reliable. On behalf of myself and the building response team, many thanks.” - Phil Smith - Front of House Host - The Co-operative Estates
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 | "Excellent, simple, intuitive and structured approach to mass texting! Just what I needed"
- Process Performance Officer - A Well Known Utilities Company
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 | "Rapide Talk is a great system to use, simple to get round and quick. For someone like me who dislikes sending text messages from mobiles this is the answer. I wish I could use this from my home system."
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 | "I have always found Rapide a great company to work with, Marian Morrison is our account contact, she excels in customer satisfaction and delivers our service flawlessly. Well done to all at Rapide..."
- Dave Bennett - Regional Services Manager - Oracle
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 | “I would just like to say how helpful I found everyone at Rapide last week. They absolutely took control of my problem, suggested a solution and delivered as expected. They are a credit to your organisation – highly professional, courteous and efficient. To add to this every time I call they are a joy to speak to, very knowledgeable and are more than happy to help with any request I may have – thanks!” - Neil Bromley - Corporate Group Communication Manager - Nationwide
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 | "My experience of Rapide has been fantastic and their Team Call & Listen service is essential to providing key personnel with vital information. The service is quick and easy to use, provides us with real-time statistics and is a cost effective way of communicating in difficult economic times. I would definitely recommend Rapide to other brands looking to streamline and improve their customer and employee engagement."
- Carolyn Macdonald - Internal & Change Consultant - Green Door Consultancy
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 | "The service is straight forward and reliable and we know it arrives as expected. Being able to use it any time of day or night is valuable. It's the best method I have for telling managers the really important news or where to find more details for less urgent updates."
- Product Manager - A Large Global Bank
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| "Hi team,I know you are normally extremely fast and efficient, but I have to say you excelled yourselves this time. I just received the text now, within 5 mins of the request going to you. Very impressed!" - Alex Walter - Account Manager - Vodafone
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 | "I love being able to send multiple messages out to operatives and supervising staff in one shot, instantly. You provide a service that we can rely on. Rapide is excellent."
- Martin Rose - Bristol City Council |
| "Business as usual, what more can I say? Thanks is a start!"
- Jon Wilde - Implementation & Projects - Vodafone |
| "I have now been using Rapide for three months & cannot believe how I did my job before. It has saved me so much time & makes the communication with my team so much more efficient. Thank you Rapide!" - Tony Hudson - Field Service Manager - Ricoh |
| "I find the service invaluable when I’m off site and need to get a contact number or to dictate and send out a message. I have listened to other people struggle with voice activated systems but Rapide offer a UK based person to talk to which makes it all so much easier. I recommend the service to others." - Alex Chittenden - IT Quality Manager - Vodafone |
 | "Great service from the support team. The actual functionality of the system will aide our communication to the wider business no end." - James Ridge - Group IT Services Manager - David Lloyd Leisure |
 | "Thanks for your continued support of Premier Inn - it is great to have a supplier who cares about our guests as much as we do." - Siobhan Lawlor - Head of Customer and Business Applications - Premier Inn |
 | "As always a positive, effective & professional service. I hope the way Rapide are doing business & interacting with people like me, the clients, stays as strong as it is now." - Mitch Loan - Account Executive - Reach |
| "I just wanted to say what a great service Rapide has provided me with. Everyone is very helpful and can amend lists and send messages without me having to fill forms out and send more emails. They can always just pick up who I want to talk to and swap things over. Really nice to have such a friendly service to help us out!" - Sue Burdett - Barclays |
 | "I use the service almost every day. It is extremely useful as I have over 40 staff to contact. A fantastic service! Thank you very much."
- Paul Thornton - Transport Co-ordinator - Coca Cola Enterprises Ltd
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 | "What I like about the service is the fact I can SMS message multiple recipients from my desktop very easily. It keeps a record of my sent messages allowing me to react quickly and easily to any difficult situations such as the recent inclement weather. The dynamics of the service work well when I need to send quick, simple communications to large groups it makes communicating so much more simple. I find it a real labour saving tool, especially thanks to the reply features of the service."
- Nial Coleman - Area Manager - BSI Group
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| "In my experience the Rapide service is fast, reliable and I like the fact that no assumptions are made so I retain complete control of my communications. The response times of the teams I deal with are impressive and make my life as an Account Manager so much easier. As Vodafone employees we strive for three important principles: Speed, simplicity and trust. I have always found this to be reflected in the way Rapide approach their work."
- Kate O'Callaghan - Account Manager - Vodafone Global Enterprise
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 | "First impressions count and I can certainly say I received a fantastic first impression from Rapide. They were exceptional and live up to the company values of having excellent customer service at the forefront of their work."
- Shirley Wilson-Brown - National Customer Service Manager - Virgin Active
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| "I have recently had to drive a major behaviour change to over 400 sites with over 2500 people, I have used the RapideText Message Service to assist me drive this behaviour change. The service has been extremely useful and efficient and played a major part to me getting very close to the necessary compliance rate. I have had to make a lot of changes week on week and it has never been too difficult for the Rapide Team to accommodate. Many thanks to the team they have been great to work with."
- Harrison Bow - Retail Scheduling Manager - Vodafone UK
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 | “Wow, what a brilliant service! The staff at Rapide are so helpful and friendly.”
- Dave Wooten - Trusts and Communications Officer - Myton Hospice
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| “I’ve used Rapide for two and half years and I think it’s brilliant. During that time all my communications have run much smoother. They have been instrumental in helping me run my business and I regularly communicate with my team using text messages, voice broadcasts and email. The service has been absolutely fantastic in driving sales by sending messages in the right way at the right time.”
“The team at Rapide are fabulous; they are so helpful and personal, offering sound advice on the best way of communicating messages. It’s just like calling your own office."
- Lynne Kavanagh - Vodafone UK |
 | “ We have been using Rant & Rave for nearly two years now and believe it is a fantastic business tool, it has allowed us to identify area’s in our business that our customers want us to improve on, and also identifies areas of our business that are working well (if it isn’t broke don’t fix it). Our satisfaction scores have improved month on month and are a good indicator of our company growth. Publishing customers comments on our Intranet is a great motivator to our staff. Great business tool! Great site, well done and keep up the good work”.
“The supporting guy’s at “Rapide” are what the title say’s “Rapide”! No request is too much and no job is too big”!
- John Winter - Outsourcery |
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“We were having difficulty with candidates and new members of staff contacting us to discuss their screening" ... “we get a better response to the text sent than we do leaving a voice mail message. It also means we can contact in the evenings to remind people to get their documents together which we previously could not do due to office opening times.”
- Jenine Goddard - Barclays |
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