Listen

“97% of CEOs believe that communicating with employees directly affects job satisfaction. Only 22% communicate with employees weekly or more.”

Effective ways of talking to employees are important. But if companies fail to put as much effort in to listening to their employees they risk losing out on vital insight. Research shows that companies with engaged employees outperform those with less engaged employees. In fact it’s estimated that proactively using employee feedback can increase a company’s market value by 20%.

After strong end of year results, Deanna Oppenheimer, CEO of Barclays Retail Bank, sent a voice broadcast out to 8776 employees. After listening to Deanna’s message, employees were invited to leave feedback via Rant & Rave. The feedback was analysed by the Rant & Rave Sentiment Engine and instantly available in the Dashboard. Barclays management could see that the response to the message was excellent with 93% of employees leaving positive feedback. They could also see employees thought the voice broadcast was effective, informative and motivational.

"We find the Rapide service to be an invaluable tool in our armoury. We have found the customer support to be first class and they help us achieve all of our objectives in using the product."

" We would certainly recommend Rapide to other organisations looking for effective and efficient employee engagement solutions."
Simon Wilkinson - Chief Information Officer

Rapide technology enables companies to listen to and understand every single employee’s thoughts.

Rapide recognises that less than a 1/3 of the GB population feel that they are genuinely listened to at work. But finding the time to gather employee insight can be time consuming and many traditional forms of feedback remain unread.

	Multi-Channel Feedback Rapide Technology specialises in collecting Multi-Channel feedback, to make sure employees are always heard. Whitbread use Rapide to gather feedback on events such as pay and bonus reviews. Staff are left a voice message asking for feedback, if they agree they are forwarded to a platform which records their thoughts. All spoken feedback is transcribed for later analysis. By collecting employee feedback in this way Whitbread average a 20% response rate.
	Text Analysis Rapide uses text analysis to gather insight from all types of employee feedback. The award winning Sentiment Engine has been developed to analyse and understand every word, presenting decision makers with actionable insights. Rapide specialises in gathering and analysing feedback faster and cheaper than doing it yourself.
	Aggregation & Social Media Rapide recognises that valuable insight is not found in formal channels of feedback alone. Much more data lies in web posts and blogs. Rapide technology specialises in analysing Social Media Aggregation to find out what your employees are really saying about you. Rapide can also assist companies with Data Collation so that they can quickly perform audits.
	Data Collation Rapide technology specialises in making a time consuming and complicated task quick and simple. Barnet Council used Rapide’s Data Collation services to migrate 1,672 company mobile phones to the Vodafone network from another provider. 20% of council handsets were identified as no longer being in use, saving the council hundreds of pounds in line rental.

All of Rapide’s Listening Technology is enriched when used alongside its award winning Talking Technology
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Ready To Listen? Contact Us on 02476 011 911 or fill out the form below and one of our team will be in contact.