Top tips on how to establish and utilise employee feedback in your business

Regular, clear, outgoing communications to your employees are vital to keeping them engaged. But the difference between a good employee engagement strategy and a great one is giving your employees the chance to talk to you.

Receiving feedback from your employees can help you dramatically improve your business. There are various ways you can gather employee views. Consider:

• A feedback link in internal newsletters or the intranet.

• Giving employees the opportunity to share their thoughts straight after they’ve heard an important announcement, for instance including a ‘leave feedback’ option on the back of a voice message.

• Providing training or guidance to help managers seek and handle feedback.

• Celebrate all productive ideas that employees have suggested - however small to show that everyone can influence the way your business is run.

• Create a spot prize for ideas that are recognised as particularly innovative.

• Use technology to improve employee feedback - consider using creative ways of gathering your employees’ thoughts - often a text message request is much more successful than a traditional survey.

• Mirror any initiatives seeking customer feedback with your employees.

• Acknowledge every single piece of feedback received - positive or negative, as soon as possible.

Our clients use our technology to facilitate employee feedback in a variety of ways. From emails asking recipients to simply click the smiley face which best represents their feelings to collecting freeform feedback on the back of an outgoing voicemail.

At Rapide we aim to practice what we preach, that’s why we want to take this opportunity to ask you for your feedback. We’re keen to know how we’re doing, what you like about our service and to gather any thoughts about where our service could be improved. Click here to leave your feedback

To find out more about our employee feedback service click here

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