Text Analysis

Listen and Understand with Text Analysis

Employees’ insight can be extremely valuable but traditional methods of collecting their thoughts can take too long and are often ineffective.

Following their annual Pay and Bonus reviews, Whitbread's Human Resources Department wanted to find out what staff thought about the process.

Rapide set up a simple automatic service for Whitbread. Staff were sent a voice message and asked to 'Press 1' to be connected to leave their scores and comments on the process. If the member of staff was not available, or unable to take the call, then Rapide left a voice message including a number to call to complete the survey in their own time.

The automated system captured performance scores in key areas such as timescales, query resolution and communications as well as an overall rating and gave staff the opportunity to leave their own comments as well. All comments were analysed and scored by the Sentiment Engine giving the HR Team a Dashboard displaying dynamic graphs, statistics, categories and league tables, as well as individual staff comments. This allowed them to save valuable time, quickly rectify issues and motivate staff by sending them messages.

Rapide’s award winning Sentiment Engine uses text analysis to make sense of all incoming information whether it's an email, voice or text message. Comments are processed in real-time, meaning that actionable insights can be identified and dealt with quickly. Their topic and sentiment are extracted and auto scored, before being presented back to decision makers in a meaningful way.

In Depth Overview

The In depth overview provides a general, yet insightful summary of the insights processed from the captured information. This screen is made of gadgets meaning it can be configured only to show information and reports relevant to your organisation.

SWOT Analysis

SWOT analysis is a strategic planning method used to evaluate the strengths, weaknesses, opportunities, and threats involved in a project or in a business. Our algorithm is able to identify the strongest and weakest elements from within the items of feedback, as well as spot potential opportunities and threats which we often refer to as diamonds and Icebergs.

To find out more about how text analysis works click here or fill out the form below to get have one of our team call you back: