Geopost UK Case Study

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Incident Management

“It’s a brilliant way to cascade important information through to all staff quickly and efficiently.” Helen Howells, Geopost UK

The challenge

Geopost UK, owned by La Poste is the second largest postal operation delivering throughout Europe. Their brands include Parceline, Homecall, Interlink Express and Interlink Ireland.

With customers’ packages being delivered daily, Geopost needs to ensure that all staff are aware if problems arise. This keeps them one step ahead of the customer. They asked Rapide to find a system to help keep staff up to date.

The solution

With Rapide, Geopost’s registered users can send text messages straight from their computers.

Whenever there is an incident, no matter how big or small, Geopost text those staff affected with the details so they know before the customer. This is especially important with customer facing issues.

If there is an incident Geopost send a text message through to all appropriate staff to make them aware of the problem. The text message is received straight away so the teams can proactively deal with the situation.

Traditionally a cascade system would be used - however with text everybody gets a consistent message fast. This ensures the customers are kept up to date quickly and efficiently.

Helen Howells, Secretary to Executive Director of Sales & CRM at Geopost UK recommends Rapide,

“It’s fantastic! It’s so easy to use and you can immediately see who received the message by simply looking on your computer.

“I would definitely recommend the service. It’s a brilliant way to cascade important information through to all staff quickly and efficiently.”