HBOS Case Study

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Team Communication

“For David to call each phone individually would have taken over 26 hours!” Julie Smith, HBOS

The challenge

The Managing Director of Retail Distribution at HBOS, David Nicholson, promised to support his teams with the best tools for the job at the HBOS retail conference. True to his word, new Vodafone mobiles were delivered to each of the 800 branch managers immediately after the conference, a complete surprise to them all. Rapide ensured more surprises were to come.

The solution

Having switched on their brand new phones, the first voice message waiting to be picked up was a personal welcome from David, having been delivered by Rapide to all 800 simultaneously.

Julie Smith from the Network Events team is impressed with the service –

"The personal voice message, direct from David Nicholson to their own mobile phone, had an enormous impact on the staff.  The timing was perfect. I was really surprised at how easy it was to arrange.

 

“We made one call to record the message and the team at Rapide looked after everything else. That’s really important when I’m so busy managing the conference.

 

“For David to call each phone individually would have taken over 26 hours!”

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