Border & Immigration Agency Case Study
Reduce no-shows and increase customer service
"Rapide were able to offer us a reminder text service along with a contingency facility which has greatly improved our customer service image."
The Border and Immigration Agency wanted a way of reducing the amount of people failing to turn up to premium rate appointments. By using Rapide to send text message reminders they have reduced their no-show rate by 4% and estimate they are now saving £70,000 per month in lost appointment fees.
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