Incident Management
Incident Management from Rapide 
Businesses face more risks now than at any time before. This risk comes in many forms, from collateral damage like floods, fire and angry protestors to threats against an organisation’s image, revenue streams or IT infrastructure. Incident Management has become a vital insurance policy and at the core of any good Incident Management strategy lies the ability to communicate quickly and effectively. What does this mean? It means getting your messages out to your audiences whenever you need, wherever they are.
We’ve been providing Incident Management communications to many of the country’s leading organisations for 10 years. Our experience has taught us that good Incident Management communication creates time for you to deal with the incident itself - so you don’t have to worry about how to keep staff informed or whether your messages will arrive quickly and reliably.
Most organisations have Incident Management plans in place for relocating staff, recovering damaged equipment, etc. However, most have forgotten to cater for a method of communicating to everyone in a situation that may, more often than not, involve a loss of the network or traditional communication routes.
Incident Management with SMS.
Rapide Desktop allows you to contact any audience by SMS. The service allows maintenance of your directory and distribution lists online, so in the event of a complete IT outage, you still have access to all your lists and contacts from any internet connected PC, anywhere.
Your SMS can solicit a response from your recipients to reassure you of their safety i.e.
“There has been a security breach at our Nottingham site, please reply to this message with the word ‘SAFE’”.
All responses are automatically filtered on your behalf enabling you to see who has replied correctly, who has replied with something other than your keyword (i.e. ‘safe’) and who hasn’t replied at all. Incident Management using SMS is fast, easy, reliable and uses only a fraction of a network’s mobile bandwidth. So, in the event of network congestion, an SMS is far more likely to reach your recipients than a phone call. On top of this an SMS will wait on the network for the first chance to deliver itself, so the moment your recipients have the slightest mobile signal, your message gets delivered.
Incident Management with Voice
Voice has an important place in the process of Incident Management. The ability to deliver in-depth updates and messages can be as vital as the use of quick moving but shorter SMS. Using Rapide’s IVR system allows you to make one call to our Incident Management IVR service, record your briefing and then have your entire audience dial in to hear the message play out. The service is ideal for updating employees on a particular method of response, managing a PR message inside and outside of the business or even thanking efforts made by those involved. Our Incident Management IVR is capable of hosting multiple messages, menu systems or even collecting responses and feedback where necessary.
Rapide provide Incident Management communication services for such major clients as:
Speak to us about your plans today and let us consult you on the best way of making sure you can communicate in any incident.
Central Trains use SMS for Incident Management
Central Trains need to inform their management team promptly when incidents occur on the railway lines, in order to keep the public from harm. Text messaging is a quick system that allows instant communication 24 hours a day, 7 days a week.
Click here to read more on SMS for Incident Management
Vodafone use Voice for Incident Management
On a grey Friday afternoon in Summer 2007, “the worst” happened to Vodafone Headquarters in Newbury. In the space of less than an hour the access roads and pathways were knee-deep in water, and a few minutes later the offices themselves were inundated as the flood waters rose.
Click here to read more on voice for Incident Management
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