Integrating Text into your Systems
Our system can work with your system. That means that you can automatically feed data into our system every day (or whenever you need to) and send out thousands and thousands of text messages automatically. You can even control how fast, or slowly the texts are delivered to suit your resources.
- When operators are making calls to your customers they'll be spending time dealing with voicemail. If you send texts out asking your customers to call you instead, your call centre can be talking to more customers for more of the time.
- If you have staff saying the same things over and over again, then you can automate the message and send it by text instead.
Using a text message frees up time for your real, live, walking, talking, thinking operators to make use of their talents by talking to your customers.
In fact, our experience suggests that a text message will actually get a better response as well as being a cheaper way to communicate. After all, how often are your customers separated from their mobile phone?
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