Interactive Voice Response (IVR)
Whenever you hear 'press 1 to talk to an advisor', it's an IVR putting your call through to the right place. It's actually a very clever bit of kit which can do a whole lot more than just manage menu options for telephone calls.
Send a voice message to your customers to tell them about a special offer. The message asks them to respond using their phone key pad -
Press 1
to speak to take the offer out now - you'll be transferred directly to our customer service team.
Press 2
to hear more details about this offer
Press 3
and we'll send a discount voucher to your phone so you can take the offer out later
Click here to see just how easy it is to sign up for Rapide
If you would like to communicate better with your staff and customers please leave your details
