Internal Communications
Why internal communications are important
Internal communication fulfils a crucial role in maintaining an organisation’s focus and direction; Rapide Communication is capable of providing the services that make this quick and easy.
At Rapide we understand that there is a real need for a business’s management decisions, reporting of key information or motivational messages to be channelled back into the business and that it’s the job of the Internal Communications department to carry this out quickly and effectively. Wise organisations utilise a wide variety of services to achieve this. This variety means it can deliver its internal communications with the most amount of impact. So when time is of the essence, the Internal Communications department will have the capacity to deliver messages FAST. When the quality of the content is far more important, then services that allow for detailed messaging with the highest level of successful delivery rates are needed.
Having multiple channels to deliver your internal communications is only half the story. You also need to know that you can count on your messages arriving. Without that complete trust in delivery rates it’s harder to focus on the 'what' you are going to say and more time gets wasted on 'how you are going to deliver it'.
Rapide has been providing internal communication services to over a third of the FTSE100 for the last 10 years. We’ve built up an infrastructure that allows you to pick how you deliver your communications, whether it’s SMS, Mobile Video, Voice Broadcast, IVR, Conference call or any other method.
We’ve become specialists in internal communications, proud to consult with all our customers to make sure we provide the exact level of service needed to bring about savings in time, money and resources whilst simultaneously enhancing internal communication processes.
SMS Broadcast:
At Rapide we specialise in the delivery of fast, reliable SMS. We deliver around 2 million text per month for over a third of the FTSE100. We offer services that allow you to send SMS from any internet connected PC to mobile and vice versa. When your Internal Communications department need to send out short and sharp updates immediately, then Rapide Desktop services offer incredible levels of functionality.
Voice Broadcast:
For detailed messages with more impact voice broadcast works perfectly (for messages up to 3 minutes in length). In an internal communications environment it can sometimes make more sense to record a spoken message and have it delivered to recipient’s phones as a normal phone call. This way you proactively message your audience and, with only 1 call, still manage to reach everyone personally. Should your recipient not answer the phone then the message is stored centrally and the target is invited by SMS to dial in and listen to the message at their own convenience resulting in near 100% delivery rates!
Team Call & Listen:
Our Team Call & Listen services (IVR) are platforms built to host messages over 3 minutes long, which an audience dials into to hear. The system can host multiple messages that can be accessed by various easy to configure menu systems. They can collect feedback from your callers and provide a great way of delivering detailed messages such as corporate announcements, end of year results or incident and disaster responses to a mass audience quickly and easily. Messages can be recorded in advance or on the fly as the audience are invited to call using SMS or email. Team Call & Listen is the perfect tool for managing internal communications in a consistent and planned manner.
| Barclays’ Corporate Communication |
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Barclays’ Chief Executive announces their year-end results by sending a personal message to all employees using Rapide.
“The service is great! It saves us time and makes our process more efficient. Internal communication is key to any business and this helps us achieve continuity and consistency. Rapide for me ticks every box!”
- Mark Brighton, Barclays
Click here for Barclay’s news story
British Gas' Corporate Communication |
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British Gas Business (BGB) came to Rapide when they wanted to find a new and engaging way to deliver strategic information in a way that would suit their diverse, busy people.
Rapide set BGB up with an enhanced ‘Team Call & Listen’ service, a voice message hosting platform that had its own dedicated phone number. This Internal Communication solution allows employees to call this number and listen to pre-recorded messages from senior members of BGB management, discussing a number of key issues and questions raised by employees over the previous months.
Click here for the British Gas case study
Why Rapide?
We are trusted by The Ministry of Defence, Environment Agency and The Home Office to send out their internal communications. We have a variety of solutions designed to help you communicate effectively.
To find out more and to discuss your requirements call Annette or Duncan on 02476 011 910
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