Lite Bites

Rapide ABC – Appointment & Booking Confirmations

The power of using a mobile phone is clear – wallet, keys, mobile phone – you don’t leave home without one.

That’s why sending your customers appointment reminders or booking confirmations as an SMS to their Mobile is convenient for them and a great opportunity for you.

It’s really simple, and we have clients ranging from the Immigration Office, Lloyds TSB & Premier Inn right down to Doctors Surgeries using ABC

Its as easy as ABC

Lloyds TSB

Integrate it within your Call Centre (like HFC Bank)		The direct data feed from Blackhorse Finance’s systems allows event-driven text messages to be sent automatically to customers. Business processes supported include:
Integrate it within your automated voice service IVR (like Vodafone)		Customer appointment confirmation Confirmation of loan approval
Upload a spreadsheet of contacts to our Rapide system (like Egg)		Reminders to chase for overdue form
Integrate it within your systems via SOAP or HTTP (like Premier Inn)		Alerts asking the customer to phone the call centre

Premier Inn

There's more you can do...

Premier Inn automatically send their guests a booking confirmation text moments after the reservation is made.

Through our Fast Start process, you can start proving the business case today

Have you considered this as a stepping stone to detailed customer engagement?

Faster than email confirmation, the automated text service speeds up guest check-in, and a second Rapide Integration service even sends a booking reminder text to improve no-show and cancellation rates.

We can start to build mobile up-sell, cross-sell, alerting and loyalty solutions.

Rant & Rave™, for example is a service to let customers ‘have their say’ immediately after theirappointment .

www.rantandrave.co.uk

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Lite Bites

Rapide ABC – Appointment & Booking Confirmations