Lite Bites
Incident CommunicationWe’ve been providing incident communications to many of the country’s leading organisations for over 10 years, we have passed the Government’s due diligence tests and our services are used by the Atomic Weapons Establishment, The MOD, Royal Navy and Number 10 Downing Street. From standard IT outage notifications right through to severe flood and weather warnings, our unique and reliable text and voice messaging services makes dealing with your disaster response quick and effective. 
IT Incidents The Co-operative use Rapide conference call
and text messaging to communicate internally
regarding IT related incidents and outages.
"Rapide are quick, efficient and professional. Every requirement I had of the service has been met, and nothing has ever been too much trouble. As a result we’ve made our processes quicker, slicker and more reliable."
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Disaster Management When Vodafone’s HQ flooded, Rapide helped
Vodafone to communicate with over 7,000
staff members.
Using voice broadcast and IVR systems
Vodafone were able to ensure that all
members of staff were kept completely up to
date, organised and knew exactly where to go
and how to respond in order to be able to
continue working effectively and efficiently. | 
Adverse Weather AstraZeneca have an interactive voice recording
line (IVR) to update all employees in the event
of any adverse weather conditions. They
announce how to react, company policy and
organise staff enabling them to continue to
work with little or no disruption.
"Rapide offer a fantastic service and have a great team. It's very quick to use and very efficient." | | 
Health & Safety When Incidents occur the NFU use Rapide to
update and inform their members about
health and safety.
During the foot and mouth crisis the President
of NFU, Peter Kelland, recorded a voice
message to make 20,803 livestock farmers in
England aware of the situation and advise
them of how to deal with the incident. | 
Customer Comms Using Rapide, United Utilities are much more proactive. They use text messaging to inform their 2.9 million customers when there is a power cut and when their area supply is back on.
"Rapide were chosen, amongst other things, for their flexibility and multiple options to connect to the service." | | 
International Comms The Royal Navy rely on Rapide to send out
urgent, consistent communications to their
thousands of employees based across the
globe.
"It’s the best out there. I recommend it to everyone." |
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