Lloyds TSB Asset Finance Case Study

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Business Contingency Communication 

"A powerful communication tool - it gets to the right people quickly."  

The challenge 

The staff at LloydsTSB Asset Finance work at many different sites spread out across the country. It's a challenge to keep them up to date with incidents as they happen.  

The solution  

Every member of the team has a mobile phone, even when they aren't able to pick up emails, so it makes sense to use them to keep in touch.  It's simply not practical to call each person individually - timing is important during an incident and everyone needs the same information at the same time.  

John Boyle, Incident Manager is delighted with the system -  

"We use Rapide to record a Voice Message to contact our staff whenever there's a problem with a building.  It's flexible too.  A quick text message keeps groups of people up to date with any important information quickly and remote access through the internet means I can send messages whenever I need to 24 hours a day."

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