Multi-Channel Feedback
Listen Where It Matters With Multi-Channel Feedback
The most important aspect of feedback is timing. Gartner has determined that feedback collected immediately after the event is 40% more accurate than feedback collected 24 hours later. In addition response rates increase 10% to 12% simply by requesting feedback straight after an event has happened.
 Dorothy Perkins used text messages to gather employee ideas. They placed a shortcode in their internal newsletter asking in-store staff to share any suggestions they may have had. All ideas were captured, processed and presented back to Dorothy Perkins management in a real-time dashboard. Dorothy Perkins have since implemented several ‘staff inspired’ promotions, including a Christmas party package offering customers 10% off a purchase from their Glitzy shoe range.
"It was great to see the staff so engaged and motivated... it raised the bar for customer service."
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Text Messages
Text Messages are a quick way of gathering feedback from employees. Views can be expressed anonymously meaning that comments are more likely to be honest and accurate. Text messages can also be a way of collecting employee ideas or suggestions, so they know their voice counts.
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Voice
Voice messages allow staff to give you their feedback in more detail. An IVR (interactive voice response) platform can be added on to the end of an outgoing voice broadcast to collect employee reaction instantly. Dedicated employee feedback phone numbers can be set up enabling them to share their opinions quickly and conveniently.
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Email
Email messages are another way of collecting in-depth employee insight. Rapide has designed an email feedback solution that is effective and user friendly. Employees are asked just one question and to click on the animated face that most appropriately sums up their feelings.
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Mobile Internet
Mobile Internet solutions are the perfect way to delve a little deeper. Mobile internet links can be used to gather employee feedback when they’re away from the office. So even when they’re not around they can have their say. |
Ready To Talk? Contact Us on 02476 011 911 or fill out the form below and one of our team will be in contact.
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