Turning serious incidents into simple exercises

What do heavy flooding in Newbury, the BACS bank payment system failing, Foot & Mouth disease and Premiership football have in common?

Well, they all resulted in clients using Rapide for emergency incident communications to staff or customers, in order to keep business running:

Flooding – the Vodafone Headquarters in Newbury flooded. Rapide carried emergency text alerts and longer recorded briefings to nearly 10,000 staff, so everyone knew where to go to work on Monday morning.

BACS – when the inter-bank payment service failed, Barclays took immediate action to minimise the impact on customers. And part of that was using Rapide’s voice broadcast service to ensure that every branch across the UK knew about the new measures and how to best support their customers.

Foot & Mouth – The National Farmers Union used Rapide to reassure over 25,000 farmers during the last Foot & Mouth outbreak. The NFU President broadcast his message via Rapide on the day of the outbreak, and informed farmers of the call centre and website options for more advice and support.

Premiership football – the recent heavy snowfalls threatened to disrupt Middlesbrough FC. Using Rapide they alerted staff to reschedule events and manage the blizzard conditions…in just a few moments:

“It literally took 5 minutes to sort out from beginning to end and the staff at Rapide were very helpful. This service has saved us considerable time. I would definitely recommend this service”

Yvonne Ferguson, Admin & Human Resource Manager

Rapide carry alert, incident and emergency communications by text and voice messages for many of our clients – getting the information to staff and customers fast.

To find out how we can help your organisation with your critical communications, please contact us on:

02476 011 910

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