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Don’t forget!
Top 10 reasons to use mobile for alerts and reminders

When you want to prompt a customer or member of staff into action, using their mobile is the way to do it.

A mobile phone is always with you, so it’s the ideal way to grab attention RIGHT NOW!
You’ll get the message straightaway. No need to get home to open the post, check your answer phone or log into your emails.
Messages are delivered directly into your hands - exactly what you need for time sensitive reminders.
You check for voice and text messages more times a day than you drink cups of tea.
In fact, you can tell it’s a good way to receive alerts because you probably already use it to remind you that you’re supposed to a) be at the dentist b) buy a present for your mum c) pay your credit card.
It’s personal – the reminder is just for you.
Talk back. You can reply to a text message or transfer from a voice message to a call centre - for more information, to carry out the transaction on the spot or send your feedback.
A text costs less than sending a letter and it gets a better response.
You can automate the whole process, making it even cheaper to run (have a look at our article this month on Text talking – system to system). Use it to replace outbound calls by sending messages asking customers to call in instead.
Text alerts get through. That’s why more and more companies are using them for Incident Management.

Fire your imagination
If need some inspiration to see how mobile alerts could work for you, here are a few examples from our clients.

Send appointment reminders – it’s proven to reduce the number of ‘no shows’ and increase revenue. One client reports the increase to be around £1million a year.
Send a text to customers in arrears asking them to call – with an incredible 80% response, it’s no wonder our clients have demonstrated it increases the cash they collect
Let customers know where they are in a process or application – so they’re much more likely to stay with you till it’s completed. Great for long applications like mortgages.
Remind customers that their policy, contract or insurance is due for renewal today.
Notify when a warranty or licence expires.
Let staff know when a system is down, and again when it’s all working again. Especially popular when the system in trouble is email!
Tell staff in a crisis what they need to do. They may not be near their email and they might already be on their way to work – but you’ll still get through to them – even if your own system is out of action.