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May 2009 ~Newsletter
This month’s newsletter takes a look at some of the hottest topics in mobile communications. We look at how listening to, and ultimately retaining, your customers and prospects has risen to become top of many agendas in the fight for market share. With difficult trading and operating conditions sweeping the globe, we also cover how change effects us as business people and how we can manage and utilise it to our advantage. Read about how National Express are capturing the voice of their customer to help drive the business forward and discover what new functionality has been added to your Rapide services.
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The importance and shadows of
VoC (Voice of the Customer) |
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Coping with change – Internal Communication challenges today |
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Take a look at the latest ideas and thoughts around the importance
of collecting customer and colleague insights. Listening can help you
make the right choices and begin improving your business
immediately.
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There’s no getting away from the fact that change is a major part of
our economic, operational and business culture at the moment. Learn
how to embrace it and use it to gain an advantage. |
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Click here to read the full story >> |
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Click here to read the full story >> |
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Rapide - What’s new?
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National Express: A Rant and Rave case study |
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Here at Rapide we are always looking for ways to improve our services and give our customers more opportunity to Sell More, Inform Fast
and Engage Everyone. |
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National Express East Coast needed a way to capture passenger
feedback instantly so that they could respond straight away with
minimal hassle and staff resources |
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Click here to read the full story >> |
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Click here to read the full story >> |
Forward to a friend >>
 Click here to download a PDF version of this newsletter
Have your say - what do you think about our newsletter and the topics we've raised?
Click here to email us
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