Get customer insight with Views4Vouchers

Finding out what your customers think about you is not a new challenge. The numbers are well known: 1 in 4 look at web reviews before deciding whether to purchase and 1 unhappy customer tells 9 others about their negative experience.

As technology develops Rapide support our customers to make sure that you get the best insight for your investment - accurate information, straight away, captured at every customer interaction.

A simple survey at the end of the delivery process is no longer enough. Customers expect
(and some legislation demands) the opportunity to be heard at every stage.

Take advantage of the power of mobile to grab customer opinions on the spot. Use emerging technologies like
near field communications to engage your customer at point of sale - and capture that comment.

But Rapide goes further in two critical areas.

We don't just capture your customers' comments - we automatically analyse and report them...straight away. Information is no good unless you can use it and the award winning Rapide Sentiment Engine and Dashboard give everyone in your organisation the right access to the right information.

And don't forget the customer - Rapide can help you deliver the reward for their efforts. With vouchers,
offers and loyalty scheme communications straight back to their mobile phone.

Views4Vouchers is an innovative mobile marketing service that offers 'rewards' in return for valuable customer feedback. These rewards are delivered as tokens or vouchers sent to mobile phones i.e. discount vouchers, tickets, 2 for 1 offers and any other form of marketing promotion.

It's a win/win situation! Your customers provide you with tangible, reliable and valid feedback, and you provide them with information and promotions that will have them returning to your organisation time and time again. Better yet, all participants are proactively signing up to your mobile marketing lists, enabling you to contact them with future communications from your business - whether that's special events, promotions, new products or any other form of marketing. Using the mobile in this way also means that you constantly reach your specific target audience!

For more info please call us on 02476 011 910

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