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June 2009 ~ Newsletter
This month's newsletter is all about customer insight and staying connected with your customers. We look at Mobile Surveys and how they can increase your response rates by over 50%. Rant & Rave is helping BOC gather greater insight from their customers - find out how. We also take a look at our new service - Rapide Mobile - and how as technology develops Rapide support our customers to make sure you get the best insight for your investment.
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 Research carried out by Luth found that the completion rate for mobile surveys is 12% vs. online at 7%. And 77% of respondents replying within the first 2 hours makes the mobile phone a powerful capture method when results are needed quickly.
Click here to read the full story >>
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 BOC implemented Rant & Rave into their customer service centre to capture how customers felt about their experience. They are now reaping the rewards.
Click here to read the full story >>
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We have just launched an innovative new service that allows our customers to access their company directory on the move - 24/7. Introducing Rapide Mobile...
Click here to read the full story >>
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As technology develops Rapide support our customers to make sure that you get the best insight for your investment - accurate information, straight away, captured at every customer interaction.
Click here to read the full story >>
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Forward to a friend >>
 Click here to download a PDF version of this newsletter |
Have your say - what do you think about our newsletter and the topics we've raised?
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