In this months newsletter, we take a look at how Call Centres often take enough information from customers to write an entire book each week and yet most organisations are still struggling when it comes to both analysing and utilising such valuable feedback.

We also look at how we are helping many of the UK's leading industries by providing communication services to help weather the Swine Flu pandemic. Read the Asquith Nurseries case study to see a real life example of how.

Finally, take part in our all new Sentiment Challenge for July! Let us analyse your feedback data for you - we will analyse up to 1000 bits of data and then return it to you fully analysed in a detailed online dashboard of findings....and all in only 1 working day!

Your Call Centre writes a book a day...and no-one reads it!			Rapide takes the lead in Swine Flu Corporate Communications
Your Call Centre Agents are 'front of house' and they therefore hear first hand your customers' frustrations and satisfaction. They even document it, but what do you do with this information to turn it into 'insight'?			Many of Rapide’s customers have long known that we offer the most resilient communications solution in the UK. And over the last 9 years we have helped Communications Managers handle the critical alerts and comms required to manage situations.
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Take the 'Sentiment Challenge' today!			Asquith case study: Swine Flu communications
This July we’re laying down a very special challenge. We’re offering you FREE data analysis using the UK’s leading sentiment analysis and customer insight solution.			The challenge for Asquith Nurseries - with over 100 nurseries and crèches around the UK - was to be certain they were well prepared and were acting as the forward thinking and highly responsible organisation they are.
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