Emergency and Incident Communications
Hope for the best...but plan for the worst
On a grey Friday afternoon in Summer 2007, “the worst” happened to Vodafone Headquarters in Newbury. In the space of less than an hour the access roads and pathways were knee-deep in water, and a few minutes later the offices themselves were inundated as the flood waters rose.
Vodafone’s Crisis Management procedures managed an effective site evacuation (without any impact on customer service) but the Site Management Team had a huge task on their hands.
With their employees now safely at home, Vodafone needed to keep over 5,000 staff up to date on progress. Everyone wanted to know where to go to work the following week – an alternate office, work from home or would their building be usable by 8am on Monday morning?
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With corporate email and intranet services initially disabled by he flooding, and with the situation changing every few hours as the Facilities teams achieved miracles getting buildings ready, a manual management cascade call process would have been far too slow and ineffective.
Fortunately Vodafone plan ahead.
How Rapide helped
The Rapide communication services are fully integrated into the Vodafone Crisis Communication plans. The Vodafone team were able to run effective company-wide communications (including text messages and longer detailed voice briefings) with nothing more than a single mobile phone.
Staff received regular updates throughout the weekend, and knew where to go to work on Monday morning.
These same services are used by a wide range of Rapide’s clients, including:
Ensuring a fast, effective, reliable and completely independent emergency communication service.
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