End of the line - all change please

The more observant amongst you may have noticed that numbers are changing. The BBC, for example, have moved their audience dial-in services from 0870 to new 0370 in the past few weeks.

This is prompted by the Ofcom/PhonePayPlus (ICSTIS) review of the 0870 charges, and new regulations coming into effect this year.

This change must be reflected in your emergency communications procedures, as emergency contact numbers may be changing.

Rapide urge all our clients to check very carefully through your emergency and incident communications processes. If you have any services using 0870 numbers, please contact your supplier immediately to discuss the impact of the new regulations and agree new appropriate communication routes.

Rapide will be migrating our 0870 services this summer. We will contact our clients individually to discuss new number options (including 0800 and 0871 ranges) and the charges involved.


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