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Immediate Communications in Emergencies
Rapide supports our clients with a range of services for incident communications, from our specialist Incident Management solution to our more day-to-day services that are ideal for incident communications and management. |
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Our clients include the Royal Navy’s Nuclear Incident Response Team – regular full service tests and exercises have delivered a 100% success rate for the team, and the resilience and reliability that they demand underpins all our other services. Click here to see their Case Study.
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Of course, not all incidents are life and death – our clients use our services for all types of incident communications including flooding, email and IT service issues, field engineer management, emergency staff rostering and even alerting staff to critical incidents (including broken public toilets!).
Incident Management: your first priority in an emergency is to find out if staff are safe. The Rapide Incident Management module uses fast reliable text technology to quickly identify which staff members are safe, and which may be at risk.
Rapide Desktop: many clients alert staff to issues and problems, including IT and email service issues, and manage escalation communications via Rapide Desktop. From Hewlett-Packard to the Co-op, this fast, simple and reliable service combines the speed of text with the power of the Rapide directory, allowing the Incident Manager to communicate quickly, and then concentrate on sorting out the issue!
Team Call & Listen: once a text has alerted your staff to an incident, they will probably have LOTS of questions. Critical team members can get pulled away from problem resolution and lose time answering the phone or briefing staff and managers, often dealing with the same questions over and over again.
Rapide solve this problem! Simply record one briefing on our Team Call & Listen service (with as much detail as you like – you can talk for 10 seconds or 10 minutes!). Then, when you send the alert text, include the TC&L number. Your colleagues dial in and listen to your briefing, leaving you free to manage the Incident.
Conference Call: as an incident evolves, the incident team may change rapidly with new skills and expertise needed, and that team may be spread across multiple locations.
This is when a fast, simple to use, platform independent conference call service is vital – it keeps the whole team in touch. Rapide’s conference platform is designed to allow immediate access 24/7 – there is no need to book the conference in advance. So the team can focus on solving the problems, rather than lose time trying to sort out their communications.
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